Privacy Policy

Your privacy and security are both our highest priorities and we make every effort to ensure that all the information provided by you is protected. This Privacy Policy (the "Policy") is designed to inform you about the terms of treating your personal data.

The Use of Collected Information

In order to access the functionality of the Website, you will not need to register. You will be asked to provide an email address and your phone no. You may also choose to link to the Website using one of your accounts on the social networks, such as Twitter, Facebook and Google+.

From the moment you are on switchmycrypto.com, our software will start collecting your non-personal identification information. Such information may include your browser’s name and technical information about your means of connection to our Website, in particular the operating system and the Internet service providers used among other similar information.

We may use the email address provided by you when you register to contact you from time to time. This might be for security reasons, to ask your opinion about the Website, or it may be to keep you updated on any changes to the services provided on the Website. We may also use the information to improve our customer service and respond to your needs more efficiently.

switchmycrypto.com aims to protect the security of your information as much as we aim to protect our own information and network. We will not permit any third parties to contact you directly on an unsolicited basis in relation to their own products or services. We do not sell, trade, or rent your personal identification information to others. You should never disclose your account password to unauthorized parties. We use certain security measures to help keep your personal information safe, but we cannot guarantee that these measures will stop every user trying to get around the privacy or security settings on the Website through unforeseen and/or illegal activity.

Prices,​ ​Exchange​ ​Rates,​ ​and​ ​Confirmations

Cryptocurrency and digital assets are highly experimental and risky. switchmycrypto.com's conversion service attempts to provide accurate price and exchange rate information, but this information is highly volatile and can change quickly without users necessarily being aware of these changes. For normal orders, the exchange rate you receive is calculated at the time of your payment acceptance.. Due to varying security between blockchains, your payment is typically considered "accepted" at one block confirmation. It is important to note that a payment being broadcast to the blockchain network does not constitute an acceptance by switchmycrypto.com of that payment. Users who are sensitive to the exchange rate they receive, should contact switchmycrypto.com's customer service who may guarantees an exchange rate for a specified period of time. The User’s payment must be received by switchmycrypto.com within that period in order to receive the guaranteed exchange rate. Please contact customer support for more information on exchange rates.

switchmycrypto.com only accepts one deposit per TXID. If your funds are deposited in a TXID with more than one deposit, you will need to contact support to receive a refund. The exchange rate will not be honored and your exchange will not be completed. User deposits to switchmycrypto.com that do not confirm within 48 hours of being detected will be cancelled. Refund requests will be honored after the deposit is confirmed on the blockchain.

Transaction fee

All transactions from switchmycrypto.com to a user's outgoing asset wallet shall be subject to all posted fees, including but not limited to miner fees.

Getting Started

switchmycrypto.com is revolutionary part of the cryptocurrency ecosystem. It is how digital asset exchange should work. The platform gives you the power to quickly swap between assets – no account required.

Let's assume you have Bitcoin and you want Ether. It goes like this:

  • Select Bitcoin as the input and Ether as the output
  • Provide your Ether address from your Ether wallet in the top box (destination address) and your Bitcoin address (refund address). Click on "I agree to Terms", then click the Next button
  • switchmycrypto.com will generate a bitcoin deposit address for you (this is the address you will send your bitcoin from your bitcoin wallet to). Please send your bitcoin to this generated address, being sure to send the exact amount.

That's it. In a few moments, your Ether will be quickly sent to you.

No emails or passwords. No lengthy sign­up process. No accounts. No bid and ask orders. No friction. And no sending your money to be held on a centralized exchange.

switchmycrypto.com's goal is to be the fastest, most private, and most convenient way to swap digital currencies, and the exchange rate will always remain competitive.

Helpful Tips:

  • Please check that the minimum amount is larger than the miner fees.
  • Small deposits are processed with zero confirmations. Larger deposits wait for at least 1 confirmation.
  • You can reuse deposit addresses. If you do, the converted amount will be sent to the same output address as before.
  • One advantage of switchmycrypto.com is that there is no "price slippage." This means you get a specific exchange rate for your order, which does not change based on the size of your order.

Fees

With switchmycrypto.com, what you see is what you get. The exchange rate shown is exactly what you'll receive, minus the miner fee.

Example: Exchange rate shows 1 BTC = 90.0430 LTC. If you deposit 1 BTC, you will receive 90.0420 LTC.

Returns​ ​and​ ​Refund​ ​Policy:

Cryptocurrencies,​ ​tokens,​ ​and​ ​digital​ ​assets​ ​are,​ ​by​ ​their nature,​ ​generally​ ​irreversible,​ ​and​ ​their​ ​exchange​ ​rates​ ​are​ ​highly​ ​volatile​ ​and​ ​transitory. We​ ​cannot​ ​be​ ​responsible​ ​for​ ​any​ ​risk​ ​in​ ​use​ ​of​ ​the​ ​Website.

If an error occurs with a user’s exchange or interface on the user’s side of the transaction, the “Order Status” page on the Website will indicate whether or not the failed exchange will result in a refund of the user’s deposited asset or the outgoing asset to which the user was exchanging.

Asset Refund

The exchange failed by not being able to send the required token. The outgoing asset will be sent to the user. If the exchange is successful when an email containing the transaction id is sent. Any decisions by switchmycrypto.com. com with respect to the refunds or exchanges are final.

Refund Request

Users have a maximum of 30 days to reclaim any assets that are held in the switchmycrypto.com system due to any error, whether by you or us. Refund requests submitted after the 30 day period will not be refunded. Any decisions by switchmycrypto.com with respect to refunds in these circumstances are final.

Coins/tokens sent to the incorrect address (e.g., GNT sent to an ETH address) will be charged an Extraction Fee of 1000 INR (in the equivalent of the mis-sent coin/token). The coin/token extraction process can take up to 20 business days. If a user wishes to expedite this process, additional charges may apply. We do not guarantee that the coin can be retrieved if sent to the incorrect address.

Unsupported coins/tokens that are deposited into our system to unrelated wallets cannot be extracted or returned. switchmycrypto.com reserves the right to handle this on a case–by-case basis. Any decisions by switchmycrypto.com with respect to such coins or tokens being deposited when no longer supported are final ​Deposits under 100 INR are too small to be refunded due to the mining fee and administrative costs. switchmycrypto.com shall not refund any coins or tokens that are worth less than 100 INR or equivalent value. Users are advised not to use the service for orders under this size. switchmycrypto.com only accepts one deposit per transaction ID (TXID). If your funds are deposited in a TXID with more than one deposit, you will need to contact support to receive a refund. The exchange rate will not be honored and your exchange cannot be completed

Warning:

There are fake websites pretending to be switchmycrypto.com (aka "phishing scams"). They use a misspelled URL that looks like "switchmycrypto.com.io" in order to trick users into sending them funds. DO NOT USE ANY SERVICE THAT ISN'T EXACTLY LOCATED AT THE DOMAIN: "switchmycrypto.com.io" switchmycrypto.com is not responsible for funds that have been sent to these fake switchmycrypto.com phishing sites. It is important that all users verify they are visiting the correct URL (switchmycrypto.com.) and search for the security certificate in the URL bar of their browser.

Also, never trust private messages, solicitations, or requests for funds from people claiming to be switchmycrypto.com unless you have verified that it is an official request from a company employee. When in doubt, contact us directly to verify any messaging. Stay diligent - and please report any phishing scams to our team.

Permissible​ ​Use

switchmycrypto.com and all its services may be used only as a mechanism of software ledger entry translation between the User and switchmycrypto.com. You are prohibited from using switchmycrypto.com for the purpose of translating ledger entries with other parties.

Terms​ ​of​ ​Use​ ​Modifications

switchmycrypto.com may revise our Terms at any time and without notice to you or third parties. By using the Website, you agree to be bound by the then-current version of our Terms. We reserve the right to make any changes retroactive.

Costs

From time to time, we may need to spend time dealing with issues brought to us by customers. Where any customer issue is not caused by our negligence or oversight, we reserve the right to recover reasonable administrative costs spent addressing the customer issue.

Privacy​ ​and​ ​Transparency​ ​Statement

switchmycrypto.com respects the privacy of its Users by not requesting any information that is unnecessary for the use of the service or to comport with our obligations under applicable law. switchmycrypto.com also does not in any way obscure the information that it does request or obtain. Due to the inherent transparency of blockchains, transactions to and from switchmycrypto.com are public and easily correlated. Utilizing switchmycrypto.com to obscure transactions or assets in any way is pointless and stupid. Law enforcement has full access to blockchain information that goes in or out of switchmycrypto.com’s system. You accept that switchmycrypto.com will comply willingly with all legal requests for information from it. We reserve the right to provide information to law enforcement personnel and other third parties to answer inquiries; to respond to legal process; to respond to the order of a court of competent jurisdiction and those exercising the court’s authority; and, to protect switchmycrypto.com and our users.

We reserve the right to change the private policy without prior notice.

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